Travel specialist - german speaker (Arenas de Iguña)

Hotel Booking Agent

About the Role

Tablet Hotels is a curated booking platform specializing in stylish, boutique, luxury, and distinctive hotels worldwide. Rather than offering a large volume of properties, it carefully selects hotels based on design, ambiance, service quality, and overall guest experience. The Customer Service team is responsible for maintaining Tablet's reputation for having the best customer service in the online travel agency business. As the face of the company, our Travel Specialists' mission is to create a customer experience so incredible it defines the brand.

Responsibilities

Assist our clients via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. Convert new users into loyal customers and keep them coming back for more. Identify customer needs quickly and recommend suitable options to enhance their stay. Maintain...