Transformation Scrum Master - Contact Center AI

Job Description
This role is ideal for a Technical Scrum Master with enterprise-wide transformation experience and Contact Center AI initiatives. They will drive Agile ways of working, leading organizational change, optimizing value streams, and ensuring measurable business value realization across Contact Center AI and cross-functional strategic technology product programs.

The Transformation Scrum Master is responsible for driving organizational change and ensuring the successful realization of business value across strategic transformation initiatives. This role supports Contact Center AI programs, cross-product initiatives, and portfolio-level coordination efforts by facilitating agile practices, coaching teams and leaders, and helping the organization adopt new ways of working. The individual acts as a change agent, enabling alignment between business objectives, product outcomes, and enterprise transformation goals.
Key Responsibilities
 • Lead and facilitate ag...