Transformation Leader in IT Service Delivery

Join a leading food manufacturer as a Transformation Leader in IT Service Delivery, located in Florenceville, NB. Embrace a hybrid model while driving substantial IT innovations.

This role demands an operational powerhouse with 10+ years in IT Operations and a leadership background in complex environments. You will lead the shift from reactive to proactive ITSM by implementing AI-driven solutions and automation, fostering a Zero Service Desk vision.

Key Responsibilities:
• Minimize traditional ticketing with automated solutions
• Implement AIOps for event correlation and anomaly detection
• Maintain accountability for service reliability and performance
• Lead high-severity incident resolution
• Ensure compliance with vendor SLAs and governance

Requirements:
• 10+ years in IT Operations, with senior leadership experience
• Deep knowledge of IAM and ITIL practices
• Proficiency with AI-driven Service ...