Transcreation Account Manager

Responsibilities Communication Displays understanding of the client's needs to deliver high satisfaction levels in terms of quality and timeliness, share feedback with the wider team and escalate any concerns to the relevant stakeholders Acts as the primary client contact for the localisation project delivery, structuring regular status and communications with clients and internal stakeholders, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and, if required, escalating to their manager Collaboration Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior end result Demonstrates strong collaboration skills with internal teams and key external partners to ensure quality and adherence to production guidelines for key deliverables Process Manages small-to-medium projects independently, from initiation through to completion (briefing to billing) Works...