Training Team Lead

Swak BPO Corp. is one of the fasted-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are to looking to hire a Training Team Lead to join our growing company.

Job Responsibilities:

• Assist trainers by answering questions and providing support when needed
• Enforcing the company's Code of Conduct
• Ensure trainees are ready to be deployed to the production floor
• Maintain a professional appearance and demeanor
• Assist with special projects as required
• Perform monthly classroom audits
• Have coaching meetings with the trainers
• Hold weekly one-on-ones with the trainers
• Coordinate with the Training Manager to make sure classes run smoothly and trainers have ...