Training & Operations Excellence Manager

Training & Operations Excellence Manager Location: Chennai Company: Amadora Gourmet Ice Cream Pvt Ltd About the Role As Amadora Gourmet Ice Cream continues to grow across company-owned and franchise stores, we are looking for an experienced Training & Operations Excellence Manager to build strong frontline capability and ensure consistent store standards across all locations. This is a high-impact role for someone who understands QSR operations deeply and can translate that into structured training, strong execution, and operational discipline. The role will work closely with store leadership to strengthen team capability, improve customer experience, and ensure food safety and compliance standards are consistently met. Key Responsibilities Training & Capability Building Lead the end-to-end training function for Associates, Senior Associates, Shift Managers, and Multi Store Managers. Design and execute training programs covering SOPs, product knowledge, customer service, hygiene, food ...