Trainer, ILA

We are seeking a dedicated Trainer in Training & Development to join our team, with a focus on managing training programs for our international campaign within the BPO industry. The ideal candidate will be responsible for designing, implementing, and evaluating training initiatives aimed at enhancing the performance and productivity of our international campaign agents. This role requires a deep understanding of the campaign’s objectives and processes, as well as the ability to create customized training solutions that meet the specific needs of the campaign.

Responsibilities

• Provide clear guidance, support, and constructive performance feedback to team members.
• Conduct regular team meetings to review performance metrics, provide updates, and identify areas for improvement.
• Foster a positive, collaborative, and high-performance team environment.
• Design, develop, and regularly update training programs tailored to the specific needs a...