Trainer | Banking Account

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal‑oriented and strategic‑thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

As a Trainer, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:

Key Responsibilities

• Train a select team of outstanding Customer Service Consultants: To make a difference for end‑users, by training new hires in customer service skills and client product and process
• Positively impact on Program performance -Train and coach: To coach consultants to listen, empathize, identify reported issues to create far-reaching solutions for customers
• Analyze performance and create TNI (training need): Underst...