Vacancy Description
Job Description
- Welcome guests with a warm, friendly, and professional attitude in accordance with Accor's Heartist® service culture.
- Assist with guest check-in and check-out procedures under the guidance of Front Office team members.
- Respond to guest inquiries and provide accurate information about the hotel, facilities, and local attractions.
- Handle telephone calls courteously and direct them to the appropriate department.
- Assist with room assignments, key card preparation, and guest registration.
- Support reservation-related tasks, including updating guest information and confirming bookings.
- Assist in handling guest requests, feedback, and concerns, ensuring timely follow-up with supervisors when required.
- Maintain the cleanliness and organization of the Front Desk and lobby area.
- Learn and follow Front Office Standard Operating Procedures (SOPs), brand standards, and hotel policies.
- Protect gue...
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