TPCA Bilingual Support Agent Position

Join TPCA as a Bilingual Digital Business Customer Support Agent, where your language skills drive customer satisfaction! This position is available onsite or as a full-time remote role.

In this role, you will support Audiconnect users by resolving technical issues and ensuring satisfaction while managing customer cases. You will utilize Salesforce CRM for case management and focus on assisting users ranging from basic to complex technological challenges, communicating in French and English effectively for seamless service delivery.

Key Responsibilities:
• Resolve vehicle and app-related concerns for customers
• Utilize Salesforce CRM for case management tasks
• Support users at all levels, including those with technical difficulties
• Maintain privacy while troubleshooting issues
• Identify chronic issues related to Audiconnect operations

Requirements:
• High school diploma; Bachelor's degree preferred
• ...