TPA Manager

Overview

The TPA Manager is accountable for delivering exceptional service to customers and distribution partners by managing the relationship and performance of the Third-Party Administrator (TPA) responsible for health insurance claims. The role ensures efficient claims processing, regulatory compliance, and a superior customer experience, contributing to the company’s strategy of becoming the preferred choice for customers in the Philippines. The TPA Manager oversees the day-to-day management of all TPA activities and transactions, ensuring the operating model remains aligned with business objectives, customer experience goals, and risk management requirements, while actively managing the TPA relationship, monitoring performance, and overseeing all TPA-related interactions and processes.

Position Responsibilities

• Support the execution of TPA strategies aligned with business objectives.
• Drive transformation initiatives to enhance cust...