TJX Canada Engineer II - ITSM Analytics

Become an Engineer II at TJX Canada, with a focus on ITSM analytics and hands-on ServiceNow development in the Mississauga, ON office. Collaborate with a diverse team dedicated to improvement.
As an Engineer II, your role will involve providing actionable insights, analyzing incidents, and enhancing ITSM processes to support L2 teams efficiently. You will work closely with various stakeholders, ensuring that your contributions align with organizational standards and improve overall service reliability. Your analytical expertise will be essential in driving continuous improvements.
Key Responsibilities:
• Support L2 teams with application and infrastructure insights
• Analyze operational metrics and incident trends
• Partner with technical teams for service enhancements
• Enable reporting and dashboards using ServiceNow data
• Respond to audit requests with supporting documentation
Requirements:
• Experience in Level 2 application support
• Advanced Service...