Title Client Engagement Agent - Emirati

Workplace Type

Mediclinic Al Ain Hospital | Abu Dhabi | United Arab Emirates

Closing date: 31/08/2026

Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 72279

Workplace Type

Mediclinic Al Ain Hospital | Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction

KEY RESPONSIBILITY AREAS

• Attend to all incoming telephone calls promptly, efficiently and in a professional manner
• Schedule appointments according to set procedures and policies
• Document all interactions and activities relevant to the call and uses appropriate Wrap-up code
• Conduct all outbound calls in an efficient, effective and professional manner
• Transfe...