TikTok Shop - Risk Control Strategy Product Manager

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

• End-to-End Domain Ownership: Lead the strategic roadmap for buyer risk domain. Design and implement systemic defense frameworks—including risk engine integration, feature logic, and decision pathways—to protect sellers against buyer risks such as malicious return/refund and chargeback behaviors, buyer-seller collusion, malicious reviews and spam activities.
• AI & Agent Orchestration: Drive the transformation of risk operations through AI. Design agent and skills orchestration, defining multi-agent workflows with auditable reasoning, escalation logic, and confidence thresholds. Translate complex risk judgment criteria into LLM prompts to automate decision-making...