Tier III Engineer

We are a growing managed services provider looking for an experienced Escalation & Project Engineer to join our engineering team. This is a senior-level, client-facing technical role that sits at the intersection of complex problem-solving and project delivery. You will serve as a primary escalation point for our support teams and own the technical execution of infrastructure and cloud projects. 

This is not an entry-level position. We are looking for someone who has worked in the trenches of an MSP environment, understands the pace and expectations that come with it.

This is a remote-first position. We have a preference for candidates located in the North New Jersey area for occasional on-site client visits and team collaboration, but will consider strong candidates elsewhere. 

What You'll Do:

• Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require de...