Tier 2/3 IT Support Technician

Key Responsibilities Provide advanced (Tier 2/3) technical support for desktops, servers, networks, and cloud environments Troubleshoot and resolve escalated incidents and service requests efficiently Monitor systems using RMM tools and proactively address potential issues Manage and maintain Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive) Configure and support backup solutions (e.g., Acronis) Implement and maintain cybersecurity solutions (EDR/XDR, email security, firewalls) Administer Windows Server environments (2016/2019/2022/2025) including AD, DNS, DHCP, GPO Support virtualization platforms (Hyper-V) Configure and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Assist with IT projects such as migrations, upgrades, and deployments Document solutions, processes, and client environments Provide onsite and remote support when required Mentor Tier 1 technicians and assist with knowledge sharing Technical Requirements Strong experience with ...