Tier 2 Customer Support Engineer

Hybrid: London/ Remote with Occasional Customer Site Visits

Purpose

Becrypt is seeking a motivated and customer-focused Tier 2 Customer Support Engineer to join our Service Desk team. In this role, you will provide second-line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery. You will play a key role in maintaining system performance and improving support processes. You will report to the Service Desk Manager for technical direction and guidance.

• Accurately log tickets in Becrypt’s ticketing system
• Ensure that a high level of customer service and support is provided in line with agreed SLAs
• Provide assistance and support to colleagues in IT related matters
• Provide proactive and preventative maintenance solutions and technical advice to reduce recurring incidents
• Escalate problems where necessary to manageme...