Tier 1/2 It Support (Buenos Aires)

Project Description

We are redefining the standard of care in mental health. Our platform empowers clinicians by automating administrative burdens—such as note‑taking and compliance auditing—using cutting‑edge AI and real‑time audio analysis. By bridging the gap between clinical sessions and actionable data, we allow providers to focus on what matters most: the patient.

Requirements

• A specialist with a strong troubleshooting mindset, able to identify and resolve IT issues efficiently.
• Strong problem‑solving skills with a structured approach.
• Hands‑on experience with JumpCloud (or similar IAM/MDM solutions) for user access and device management.
• Experience with Google Workspace (admin level), including user, group, and access management.
• Ability to troubleshoot SSO/MFA issues (lockouts, resets, authentication problems).
• Experience managing SaaS tools (Slack, Atlassian, Notion), including user access and lic...