Tier 1 Service Manager

Job Description

Project Management Office (PMO) works together with PMO Head in providing centralized oversight and support for project management practices within BSD department. It standardizes processes, tools, and methodologies to ensure projects are completed efficiently and align with strategic goals. Additionally, the PMO tracks project performance, manages resources, and provides guidance to project managers to enhance overall project success.

Duties and Responsibilities

• Act as point of contact for Tier 1 Select customers for after-sales services including technical and billing/care support
• Orchestrate and monitor service recovery/ NPS recovery
• Drive end to end Service Management for Tier 1 Select customers, providing a focused and differentiated (faster) services
• Coordinate with SST/ SRT or other resolver teams to close issues with priority
• Leads the daily stand-up activity with SWAT Teams
• Initiat...