Vacancy Description
Join Infoya as a Tier 1 IT Helpdesk Support Specialist in Toronto and deliver top-notch bilingual support in both French and English. This hybrid role emphasizes your customer service skills and technical expertise in resolving IT issues.
You will serve as the main point of contact for end-users at Infoya, diagnosing and troubleshooting both software and hardware challenges. Your responsibilities will include monitoring support tickets, creating documentation, and providing effective solutions that ensure operational fluency. This permanent position aims to boost efficiency across the board.
Key Responsibilities:
• Assist users with IT-related hardware and software inquiries
• Log and categorize support issues accurately
• Resolve end-user issues either remotely or in-person
• Create and maintain comprehensive knowledge base documentation
• Follow up on open issues to uphold service agreements
Requirements:
• 4+...
You will serve as the main point of contact for end-users at Infoya, diagnosing and troubleshooting both software and hardware challenges. Your responsibilities will include monitoring support tickets, creating documentation, and providing effective solutions that ensure operational fluency. This permanent position aims to boost efficiency across the board.
Key Responsibilities:
• Assist users with IT-related hardware and software inquiries
• Log and categorize support issues accurately
• Resolve end-user issues either remotely or in-person
• Create and maintain comprehensive knowledge base documentation
• Follow up on open issues to uphold service agreements
Requirements:
• 4+...
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