Text Chat Operator (Full-time, Onsite)

Qualifications

• Experience as a Chat Agent/Moderator a plus
• Exceptional oral and written communication skills in English, demonstrating creativity and adaptability when handling sensitive or challenging discussions.
• Strong multitasking and prioritization abilities for efficient subscriber support.
• Emotionally understanding of the subscribers’ needs and perspectives.
• Open to flexible and shifting schedules, accommodating changing work hours.

Responsibilities

• Respond to diverse subscribers' messages and engage effectively in conversations in a timely and professional manner.
• Utilize creative communication skills.
• Adept in soft skills, particularly in emotional intelligence and interpersonal communication.
• Adhere to company and client policies and guidelines.
• Keep detailed records of subscribers' interactions and any issues that may arise.
• Meet daily and weekly t...