Territory Manager- Customer Experience Job Details | Hero Motocorp

Territory Manager - Customer Experience
Date: 8 Jul 2026 Location: Indore, MP, IN, Company: Hero Motocorp Function: India BU Pay Band: E4 to M2 Role
As the Territory Manager - CE, you will be part of the Customer Experience team and will report to the Area Service Manager. The purpose of your role will be:
To ensure maximum customer connect to enhance customer experience.
To facilitate value-added services to customers to enhance business penetration in order to generate more revenue.
To implement Balanced Scorecard approach and points.
To provide product support in the field.
A Purpose Driven Role for You
Your key responsibilities will include, but are not limited to:
To drive revenue growth and maximization of profitability in Dealer Service.
To increase the Happiness Index (CEI & CES) and work on reducing customer complaints by coordinating with all stakeholders so that the end customer gets a delightful experience in the HMCL workshops.