Tenancy Sustainment Officer

Salvation Army Homes
The Role
Imagine this…
A young person has moved into West Farm. You’re there to check in, make sure the property is safe, and help them understand their tenancy. With your support, they don’t just keep their flat, they learn to sustain independence, manage challenges, and see a future beyond homelessness. 
As Tenancy Sustainment Officer, you’re the steady support who helps them develop and hold onto that hard-won independence.
What you’ll be doing

Providing day to day administrative support to residents, managing rent enquiries and repair requests efficiently and professionally.
Coordinating repairs with internal teams and external contractors, monitoring progress, and ensuring works are completed efficiently and within agreed timescales.
Help residents move into safe, well-prepared accommodation.
Support young people to understand their tenancy rights and responsibilities.
Tackle challenges like rent arrears, anti-social behaviour...