Tenancy Support Officer

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service.

This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties.

The Role
- Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support
- Assess individual needs and develop personalised support plans to promote independent living
- Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively
- Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early
- Monitor rent accounts, support with arrears prevention...