Telesales Team Lead: Performance & Coaching

Mashreqbank PSC in United Arab Emirates seeks a Telesales Team Lead to drive delivery of sales leads targets, manage capacity and optimize lead generation across campaigns.

You will monitor performance, coach agents, recruit and deploy telesales staff, develop product scripts and QA processes to improve conversion and customer satisfaction.

Responsibilities include setting quotas, evaluating performance, and ensuring efficient operations of the telesales team within the UAE market.