Telesales Supervisor

Key Responsibilities

Supervise and manage daily telesales operations to ensure achievement of sales and productivity targets.

• Monitor agent performance through real-time observation, coaching sessions, and performance reviews.
• Conduct regular one-on-one coaching, feedback discussions, and team huddles.
• Identify performance gaps and implement action plans for improvement.

Motivate and develop team members to maximize productivity and conversion performance.

• Manage attendance, schedule adherence, and workforce utilization.
• Escalate performance concerns and recommend disciplinary actions when necessary.
• Support recruitment, onboarding, and training of new telesales agents. Oversee execution of all telesales campaigns including SME, ALDI, Universal Product Surveys, Sales Chats, and future sales initiatives.
• Ensure proper lead allocation and workload balancing across agents.
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