Telephony Agent

Your Role: As a Telephony Agent in Mortgage Customer Operations, your role would involve speaking to solicitors, brokers and customers in relation to new mortgage applications. You will need to be well organised, efficient and enjoy maintaining accurate records. As you will be handling confidential information you must be discreet and considerate. The role could also involve reviewing and filing correspondence, responding to queries from other departments in the Bank, other ad hoc administrative duties as required. You will work closely with colleagues within Mortgage Customer Operations team, Business Banking and Distribution to deliver on the Business objectives. Your Responsibilities: Conduct inbound and outbound activity for new mortgage applications dealing with customers, solicitors and brokers. Support fulfilment of drawdown of Residential and SME loans Respond to daily queries and correspondence in a timely manner Work to maintain Customer Operations service level agreements Co...