Telephone Operator

Duties

and Responsibilities include the following. Others may be assigned:

1. Operates telephone system to relay incoming, outgoing and interoffice calls.
2. During low call volumes, is responsible for assisting and helping customer’s needs to the fullest extent.
3. Answers questions of customers with appropriate information by continuously familiarizing him or herself with the ever-changing information of the college’s personnel, departments, operations and calendar.
4. Directs calls to proper person/area.
5. Responds to questions regarding all telephone related systems.
6. Responsible for maintaining directory data.
7. Contacts supervisor with telephone emergencies, repairs, and directs telephone repair/installers to appropriate locations.
8. Distributes, records, programs and maintains loaner cellular devices.
9. Maintains spreadsheets of telephone extensions for new installations and inventory of telephone equipment, cre...