Telephone Operator

Promotes the brand philosophy through his or her exemplary attitude behaviour and excellent communication skills
Responsible and accountable for the logging of and correct prompt and efficient handling of all guest messages.
Researches and provides specific directory information to both internal and external inquirers as required in accordance with policy and procedure pertaining to the disclosure of directory information
Utilizes public address paging and voice mail systems to ensure proper routing of calls
To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner.
To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
Ensures a rapid response from the different departments concerned
Handle wake-up call request from guest
Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard
functionality
Ma...