Telephone Operator

Summary The incumbent serves as a Telecommunications Equipment Operator performing work which encompasses a wide variety of different duties and responsibilities relating to provision of telephone and related communications services. The Telecommunications Unit is comprised of multiple attendant telephone consoles, various emergency alarms, police radio communication equipment and facility short- and long-range paging system. Responsibilities Duties include but not limited to: Principal Duties and Responsibilities: Information receptionist, operating facility automatic call distribution telephone system, maintenance of computer documentation, and telecommunication equipment operator. Information Receptionist: Personally provides information of a routine nature and receives and directs callers to the appropriate areas. Provides general telephone and visitor referral services. Refers callers to appropriate facility or program area based on specific requests or by ascertaining the nature ...