Telephone Operator

Job Description

Hospitality is a work of heart. Join us and become a Heartist®.

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services, room availability, amenities, and local attractions.
• Log and execute wake‑up call requests accurately and on time.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points.
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone, escalating when necessary.
• Monitor and operate hotel’s switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintai...