Telecommunications Operator

About the Job

General Summary of Position
The Telecommunications Operator provides courteous and efficient communications to all MedStar National Rehabilitation (MNRN) stakeholders and maintains an orderly flow of communications while responding accordingly to internal communication during the event of an emergency or crisis. The incumbent in this roleensures that incoming calls are being routed to the proper contacts while maintaining utmost professionalism and courtesy at all times.

Primary Duties and Responsibilities

Answers all incoming calls to the facility with courtesy and efficiency.

Provides courteous and efficient communication within the hospital and information about the Network to the customer.

Takes ownership of a complaint and facilitates immediate service recovery.

Relays incoming outgoing and interoffice telephone calls in a timely professional manner.

Maintains a...