TELECOM REPAIR TECHNICIAN/TIER 1 SUPPORT

Responsibilities

• Testing and Fault Isolation on layer 1 and 2 of the OSI model by internal troubleshooting, testing with carriers, and working with customer vendors and/or technical support NOC's. This could include viewing router logs, loop testing, head to head testing, HDSL and PM Stats review or a combination of all of the above.
• Working directly with CLEC's and ILEC's to troubleshoot customer T1, DS3, Ethernet, Fiber, and Voice issues.
• Inbound/outbound technical call handling from customers, agents, and transport partners. Create internal trouble tickets and carrier tickets, taking corrective action as required or contacting the appropriate parties to resolve issues.
• You will be working with customers via email, chat, and phone to resolve issues. You will have to determine the appropriate actions to take and have the self-motivation to deal with the service issue.
• Manage, prioritize, and multi-task to resolve trouble ti...