Telecaller

Job Title: Telecaller Department:Sales & Marketing Job Summary:The Telecaller is responsible for contacting prospective and existing customers, generating business leads, following up on inquiries and quotations, maintaining customer relationships, and supporting the sales team in achieving business targets. The role requires excellent communication skills and regular coordination with internal departments to ensure customer satisfaction. Key Roles & ResponsibilitiesMake outbound calls to prospective customers, dealers, distributors, contractors, builders, fabricators, and industrial clients to promote the company's iron and steel products. Handle inbound customer inquiries, provide product information, and direct customers to the appropriate sales representative when required. Generate and qualify sales leads through cold calling, follow-up calls, and customer referrals. Follow up with customers regarding quotations, purchase orders, pending approvals, payments, and repeat business op...