Job Description: Telecaller

Position

Telecaller

Department

Sales / Customer Relations / Admissions / Business Development

Reports To

Team Leader / Sales Manager / Business Development Manager

Job Summary

The Telecaller is responsible for making and receiving calls to generate leads, provide information about products or services, follow up with prospective customers, schedule appointments, and maintain positive customer relationships. The role requires excellent communication skills, a customer-focused approach, and the ability to achieve assigned targets.

Key Responsibilities

Customer Calling

• Make outbound calls to prospective and existing customers from the provided database.
  

• Attend inbound calls professionally and respond to customer inquiries.