Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Consumer & community Banking, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Oversee root cause analysis (RCA) on major impacting incidents and standard incidents with potential for impact, ensuring root causes and tactical/strategic actions are identified and delivered
• Coordinate, convene, and facilitate major problem review meetings across the North America region and other regions as needed, ensuring effective collaboration and follow-through
• Lea...