Technology Support Analyst I - DEPDC Technology Support Analyst I (Full-time, temporary) (4 Positions to be filled)

Requisition: 202600216S

Occupational Category (Staff Positions Only): Technical/Para-Professional

Hiring Salary: Monthly-Staff

Department: SHSU Online

General Requirements:
Associate’s degree in information technology, instructional technology, computer science, business, or a related field required. Bachelor’s degree preferred. Two years of experience in technical support, call center operations, customer service, IT help desk support, instructional technology support, or related areas required. Experience supporting users in a help desk or call center environment, including use of ticketing systems, remote support tools, or customer service platforms, is preferred. Experience supporting distance learning platforms, digital tools, or educational technology systems is desirable. A combination of education, experience, and training that produces the required knowledge and abilities may be considered.

Nature & Purpose of Position/Usual Dut...