Technology operations support - analyst (Nezahualcóyotl)

Job Summary

We are looking for a SRE/Application Support engineer with Java experience. The ideal candidate will have hands‑on experience with modern backend frameworks, cloud‑native technologies, and observability tools, combined with deep domain knowledge in Card Payments systems.

Responsibilities

• Monitor system performance and address complex issues to ensure smooth operations, conduct thorough investigations, and resolve critical incidents, performing root‑cause analysis to prevent recurrence.
• Manage application maintenance activities, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing preventative maintenance procedures.
• Lead and support service activities such as advanced access control, application installation, and retiring outdated systems.
• Ensure quality standards in documentation and reporting, collaborate with cross‑functional teams to ensure adherence t...