Technology Help Specialist

About the Job

The Technology Help Specialist provides high quality technical assistance to the University's diverse community of students, faculty, and staff. As a primary point of contact for the University's central help desk, you will be responsible for resolving a wide array of technical issues ranging from account access to enterprise software support. This role is ideal for someone who thrives in a fast paced environment and enjoys the puzzle solving aspect of IT. This role is primarily a remote position with onsite requirements as needed.

Responsibilities

• Initial Point of Contact: Tier 1 supports receiving user inquiries via phone, email, chat, or self-service portal.
• Troubleshooting: Using internal knowledge base articles and other provided training materials and resources, you will diagnose and resolve issues related to University-wide applications, including (but not limited t...