Technician (Midrand)

Job Purpose

The Technician is responsible for servicing, testing and repairs of Desktops, Servers or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities

• Technical Service
  • Follow the correct test process for all products.
• Customer Satisfaction
  • Complete 6 repairs per day according to the specific discipline.
  • Maintain work rate at above 90% of SLA as per the described SLA for the product (2 business days).
  • Maintaining a rework rate of below 2% within a 90-day period between barcodes.
  • Keep the CMDB system up to date at all times and keep all client’s ad jobs updated every 2 days.
• Housekeeping
  • Keep work areas clean at all times.
• OHS
  • E...