Technical support speciliast

The Technical Support Agent will provide high-qualitytechnical support to customers as part of the campaign. The role involves resolving technical issues, guidingcustomers through troubleshooting steps, and ensuring aseamless customer experience.

Thisposition is ideal for candidates with strongproblem-solving skills, technical aptitude, and excellentcommunication abilities, who can deliver support withpatience and professionalism.

RESPONSIBILITIESOF THE ROLE Respondingto customer inquiries via voice, chat, and emailregarding technical issues, products, orservices Diagnoses,troubleshooting, and resolving technical problemsefficiently Provideclear instructions to customers to resolve issues,including setup, configuration, and connectivitysupport Escalatecomplex technical issues to higher-level supportteams as required Maintainaccurate records of customer interactions,technical steps taken, and resolution outcomes in CRM systems Adhereto service-level agreements (SLAs), ...