Technical Support Specialist

Responsibilities

• Responsible in resolving technical issues and providing support to stakeholders
• Support the launches of products and features, working with both business op and engineering to gather requirements, configurations setup and testing for related products.
• Responsible for helping to improve reliability, stability and scalability challenges with other engineering teams.
• Resolve technical issues that cannot be resolved through normal operations and maintenance procedures.
• Support the launches of products and features, working with both business op and engineering to gather requirements, configurations.
• Provide leadership on incident calls in order to drive issue resolution and limit impact to the user.
• Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.
• 24/7 weekly rotating shifts (morning/evening/night) wit...