Technical Support Specialist I

Role Level: Technical Support Specialist I
Schedule: Full-time, Remote

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Solver is a leading cloud-based extended financial planning & analysis (FP&A) platform trusted by high-growth startups and Fortune 500 companies worldwide. Our solutions help organizations make smarter, faster decisions through modern planning, reporting, and analytics.

Solver is seeking a Technical Support Specialist I to join our Support team. In this role, you will provide initial to Tier 2 technical product support to customers through inbound and escalated channels including calls, email, chat, and video.

You will handle customer inquiries, troubleshoot technical issues, assist lower-level support needs, and escalate more complex concerns when necessary. This role requires strong communication skills, a cu...