Vacancy Description
Be part of INNERGY’s mission as a Technical Support Specialist, providing comprehensive assistance for our innovative woodworking ERP software. Your bilingual skills will enhance client relations and support.
In this full-time role, you’ll focus on client experience, resolving technical issues related to INNERGY Design and CAD workflows. Using software like Intercom and Microsoft Dynamics, you will help improve support processes while training AI to anticipate client needs. Your efforts will directly influence the quality of our client experience and overall service excellence.
Key Responsibilities:
• Manage client issues through Intercom and Microsoft Dynamics
• Communicate technical information clearly to clients
• Diagnose and resolve design software issues
• Maintain a knowledge base with best practices
• Implement AI training to improve support automation
Requirements:
• 2+ years in technical support, ideal...
In this full-time role, you’ll focus on client experience, resolving technical issues related to INNERGY Design and CAD workflows. Using software like Intercom and Microsoft Dynamics, you will help improve support processes while training AI to anticipate client needs. Your efforts will directly influence the quality of our client experience and overall service excellence.
Key Responsibilities:
• Manage client issues through Intercom and Microsoft Dynamics
• Communicate technical information clearly to clients
• Diagnose and resolve design software issues
• Maintain a knowledge base with best practices
• Implement AI training to improve support automation
Requirements:
• 2+ years in technical support, ideal...
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