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Technical Support Specialist

Werfen

Bedford, England, United Kingdom Full-time July 14, 2026
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Vacancy Description

Overview

Position Summary:

Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required.

Responsibilities

Key Accountabilities

  • Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve
  • Maintains accurate records of all customer interactions as per Quality System requirements
  • Follows procedures to escalate unresolved issues as appropriate
  • Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required
  • Demonstrates technical knowledge through providing asisstnance and guidance to other, including escalation assistance...

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    Vacancy Details

    Location Bedford, England
    Country United Kingdom
    Type Full-time
    Category Computer Occupations
    Posted July 14, 2026

    About Werfen

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    Werfen

    Bedford, United Kingdom

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