Technical Support Specialist at Compugen

Elevate your career with Compugen as a Deskside L2-L3 Support Specialist. Based in Edmonton, this role emphasizes delivering top-notch technical support for desktops, laptops, and mobile devices.
This position blends on-site and remote support, requiring strong skills in troubleshooting hardware and software issues. You will handle onboarding and offboarding tasks while providing support for Microsoft 365 tools and network connectivity problems. Your impact will be felt through meticulous documentation and following ITIL processes.
Key Responsibilities:
• Deliver effective on-site and remote user support
• Troubleshoot various hardware and software challenges
• Facilitate onboarding and device provisioning activities
• Manage Microsoft 365 environments efficiently
• Resolve networking issues related to VPN and Wi-Fi
Requirements:
• 2+ years in deskside support and technical assistance
• Knowledge of Microsoft 365 applications and administration
• Famili...