Technical Support Specialist

Company: KeyMik Position: Technical Support Specialist Location: Remote Pakistan (Preferred) Employment Type: Full-Time Work Hours: MondayFriday, 9:00 AM5:00 PM Eastern Time (ET) Salary: $300$500 USD/month (Based on experience) About the Role KeyMik is seeking a customer-focused Technical Support Specialist to provide exceptional technical assistance to our users, creators, affiliates, and internal teams. You will troubleshoot platform issues, resolve technical inquiries, document recurring problems, and collaborate with engineering to ensure a smooth user experience. This is a startup role requiring strong communication skills, technical aptitude, and a proactive approach to solving problems. Key Responsibilities Provide first-line technical support via email, chat, and support tickets. Troubleshoot user account, login, payment, and platform issues. Resolve technical problems or escalate complex issues to engineering. Document bugs, feature requests, and technical issues. Maintain ac...