Technical Support Representative- L1

About the Role

We're looking for a motivated, detail-oriented Technical Support Representative I to support a US-based client operating fuel stations and convenience stores. The ideal candidate has basic troubleshooting ability, a willingness to learn POS and store systems, and patience working through issues with store staff and customers. This role handles day-to-day Level 1 support, resolves routine technical issues, and escalates more complex matters to senior team members. The successful candidate manages open tickets, follows documented procedures, and communicates clearly with the team.

Technical Support & Troubleshooting

• Provide Level 1 technical support for POS systems, fuel dispensing units, payment terminals, and back-office software.
• Assist senior staff with technical acquisition checklist tasks at newly acquired stores/fuel stations - basic POS and payment terminal setup checks, connectivity tests, and staff walk-throughs during...