Technical Support Representative (Blended Account)

Job Summary

We are seeking a customer-focused and technically proficient Technical Support Representative to assist customers with product and service inquiries, troubleshoot technical issues, and provide excellent customer support across various channels. The ideal candidate possesses strong communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience.



Key Responsibilities

Respond to customer inquiries via phone, email, chat, and other support channels.

Diagnose and troubleshoot technical issues related to products, software, hardware, or services.

Provide step-by-step guidance to customers in resolving technical concerns.

Document customer interactions, issues, and resolutions accurately in the system.

Escalate complex technical problems to higher-level support teams when necessary.

Handle billing, account management, and general customer service concerns.

Meet qua...