Technical Support Lead - Mentorship, SLAs & On-Call

Tipalti is seeking a leader in Medellín, Colombia, to oversee the Technical Support team. The individual will mentor members, manage schedules, and ensure prompt resolution of customer issues while handling escalations. A strong technical background and bilingual skills in English and Spanish are essential for this role.

The ideal candidate will drive customer-specific projects, improve processes, and interact with customers for high-priority issues. The company champions inclusive teams and welcomes diverse applicants.